1. Introduction
MagicChamp Luxury Real Estate Pty Ltd (ABN: 12 345 678 901) ("we", "us", "our", or "MagicChamp") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our services, visit our website at gear-magicchamp.com, or interact with us in any other way.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Financial Information: Investment capacity, income details, asset information, bank account details (for transactions)
- Identification Information: Driver's license, passport details, proof of identity documents
- Investment Preferences: Property preferences, investment goals, risk tolerance
- Communication Records: Records of conversations, emails, and other communications
- Website Usage: IP address, browser type, device information, pages visited, time spent on site
2.2 Sensitive Information
We may collect sensitive information where necessary for our services and with your consent, including:
- Financial hardship information
- Criminal record checks (where required for compliance)
- Health information (if relevant to property accessibility requirements)
2.3 How We Collect Information
We collect personal information through:
- Direct interactions (consultations, applications, inquiries)
- Our website and online forms
- Phone conversations and emails
- Third-party sources (with your consent or as permitted by law)
- Publicly available sources
- Business referrals and introductions
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Primary Purposes
- Providing real estate investment advisory services
- Identifying suitable investment opportunities
- Facilitating property transactions
- Conducting due diligence and compliance checks
- Managing client relationships and accounts
- Processing payments and financial transactions
3.2 Secondary Purposes
- Marketing and promoting our services (with your consent)
- Improving our website and services
- Conducting market research and analysis
- Sending newsletters and investment insights
- Compliance with legal and regulatory obligations
- Managing disputes and legal proceedings
4. Disclosure of Personal Information
We may disclose your personal information to:
4.1 Service Providers
- Legal advisors and solicitors
- Property valuers and surveyors
- Financial institutions and lenders
- Insurance providers
- IT service providers and cloud hosting services
- Marketing and communication service providers
4.2 Professional Partners
- Real estate agents and brokers
- Property developers and vendors
- Accountants and tax advisors
- Other investment professionals
4.3 Regulatory Bodies
- Australian Securities and Investments Commission (ASIC)
- Australian Transaction Reports and Analysis Centre (AUSTRAC)
- State revenue offices
- Courts and tribunals
- Law enforcement agencies
4.4 International Disclosures
Given the international nature of our business, we may disclose your personal information to recipients in countries including:
- United States
- United Kingdom
- Singapore
- Canada
- European Union countries
- Other countries where investment properties are located
We ensure that such disclosures comply with the Privacy Act and that recipients are bound by appropriate privacy obligations.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure cloud storage with reputable providers
- Access controls and authentication measures
- Regular security audits and updates
- Staff training on privacy and security
- Incident response and breach notification procedures
6. Cookies and Website Analytics
6.1 Cookie Usage
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Remember your preferences
- Analyze website traffic and usage
- Improve user experience
- Deliver relevant content and advertisements
6.2 Cookie Management
You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality.
6.3 Analytics
We use Google Analytics and other analytics services to understand how visitors use our website. These services may collect information about your visit, including pages viewed, time spent, and referring sites.
7. Marketing Communications
We may send you marketing communications about our services, investment opportunities, and market insights. You can:
- Opt-in to receive marketing communications
- Unsubscribe at any time using the link in our emails
- Contact us to update your communication preferences
- Choose specific types of communications you wish to receive
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
- Prevent fraud and ensure security
Generally, we retain client records for seven years after the end of our client relationship, unless longer retention is required by law.
9. Your Rights
Under the Privacy Act, you have the right to:
9.1 Access
Request access to the personal information we hold about you
9.2 Correction
Request correction of inaccurate or incomplete personal information
9.3 Complaints
Make a complaint about our handling of your personal information
9.4 Restriction
Request that we restrict certain uses of your personal information
9.5 Deletion
Request deletion of your personal information (subject to legal requirements)
To exercise these rights, please contact us using the details provided below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice on our website
12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
13. Complaints Process
If you believe we have breached your privacy, you can make a complaint by:
- Contacting our Privacy Officer using the details above
- Providing details of your concern and any relevant information
- We will investigate your complaint and respond within 30 days
- If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC)
OAIC Contact Details:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
14. International Data Transfers
When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:
- Contractual obligations requiring recipients to protect your information
- Verification that recipient countries have adequate privacy protections
- Implementation of additional security measures as necessary
15. Business Transfers
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring entity, subject to appropriate privacy protections and notification requirements.