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Home / Cookie Policy

Cookie Policy

Last updated: January 1, 2024

1. Introduction

This Cookie Policy explains how MagicChamp Luxury Real Estate Pty Ltd ("we", "us", "our") uses cookies and similar technologies when you visit our website at gear-magicchamp.com (the "Site"). This policy explains what these technologies are, why we use them, and your rights to control our use of them.

2. What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work more efficiently and to provide reporting information.

Cookies set by the website owner (in this case, MagicChamp) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics).

3. Types of Cookies We Use

3.1 Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas of the website, and cannot be disabled in our systems without affecting the site's functionality.

Examples include:

  • Session cookies for maintaining your session while browsing
  • Security cookies for authentication and fraud prevention
  • Load balancing cookies for website performance
  • Cookie consent preference cookies

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

We use:

  • Google Analytics: To analyze website traffic, user behavior, and site performance
  • Hotjar: To understand user interactions through heatmaps and session recordings
  • Internal Analytics: Our own tracking for website optimization

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and providing more relevant content.

Examples include:

  • Language preference cookies
  • Region/location preference cookies
  • Contact form auto-fill cookies
  • Website theme and display preferences

3.4 Marketing and Advertising Cookies

These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

We may use:

  • Google Ads: For remarketing and conversion tracking
  • Facebook Pixel: For social media advertising and analytics
  • LinkedIn Insight Tag: For professional network advertising
  • Email Marketing Cookies: To track email campaign effectiveness

4. How Long Do Cookies Stay on Your Device?

4.1 Session Cookies

These are temporary cookies that remain on your device until you close your browser. They are essential for website functionality during your visit.

4.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. The duration varies by cookie type:

  • Functional cookies: Typically 30 days to 2 years
  • Analytics cookies: Usually 13-26 months
  • Marketing cookies: Generally 30 days to 1 year

5. Third-Party Cookies

We work with trusted third-party service providers who may place cookies on your device. These include:

5.1 Analytics Providers

  • Google Analytics: For website traffic analysis and user behavior insights
  • Google Tag Manager: For managing tracking codes and analytics

5.2 Marketing Platforms

  • Google Ads: For remarketing and advertising measurement
  • Facebook: For social media integration and advertising
  • LinkedIn: For professional network marketing

5.3 Communication Tools

  • Email Service Providers: For newsletter and marketing communications
  • Live Chat Services: For customer support functionality

6. Your Cookie Choices

6.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

  • Accept All: Consent to all cookie types
  • Necessary Only: Only allow essential cookies
  • Custom Settings: Choose specific cookie categories

6.2 Managing Cookie Preferences

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Using the cookie preference center
  • Adjusting your browser settings
  • Contacting us directly

6.3 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Allow only first-party cookies
  • Delete existing cookies
  • Set up automatic cookie deletion

Browser-specific instructions:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions

7. Impact of Disabling Cookies

While you can disable cookies, please note that this may affect your experience on our website:

7.1 Necessary Cookies

Disabling necessary cookies may result in:

  • Inability to access certain parts of the website
  • Loss of login functionality
  • Security vulnerabilities
  • Reduced website performance

7.2 Other Cookie Types

Disabling other cookies may result in:

  • Less personalized content and experiences
  • Inability to remember your preferences
  • Less relevant advertising
  • Reduced ability to analyze and improve our services

8. Mobile Devices and Apps

Mobile devices use different technologies for tracking:

8.1 Mobile Web Browsers

Mobile browsers handle cookies similarly to desktop browsers. You can manage preferences through your mobile browser settings.

8.2 Advertising IDs

Mobile devices use advertising identifiers:

  • iOS: Identifier for Advertisers (IDFA)
  • Android: Google Advertising ID

You can opt out of targeted advertising by adjusting your device settings.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes in technology
  • Legal or regulatory requirements
  • Changes to our website or services
  • New cookie implementations

We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

10. Contact Information

If you have questions about this Cookie Policy or our use of cookies, please contact us:

MagicChamp Luxury Real Estate Pty Ltd

Privacy Officer
Level 42, Governor Macquarie Tower
1 Farrer Place, Sydney NSW 2000
Australia

Email: [email protected]
Phone: +61 2 9247 7000

11. Cookie Inventory

Below is a detailed list of cookies we may use on our website:

11.1 Necessary Cookies

Cookie Name Purpose Duration
session_id Maintains user session Session
csrf_token Security protection Session
cookie_consent Stores cookie preferences 1 year

11.2 Analytics Cookies

Cookie Name Purpose Duration
_ga Google Analytics user identification 2 years
_gid Google Analytics session identification 24 hours
_gat Google Analytics request rate limiting 1 minute

12. Legal Basis

Our legal basis for using cookies varies by type:

12.1 Necessary Cookies

Legitimate interest - essential for website functionality and security.

12.2 Other Cookies

Consent - we obtain your explicit consent before placing non-essential cookies.

13. International Transfers

Some of our third-party service providers may be located outside Australia. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law and international standards.

14. Related Policies

This Cookie Policy should be read alongside our:

  • Privacy Policy
  • Terms of Service
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